Service Terms and Conditions

1. Accurate and complete order details are required for fulfillment.

2. No cancellations are allowed once an order is confirmed.

3. A full refund will be issued if we are unable to fulfill your order.

4. Requests to modify or postpone orders must be made 48 hours in advance.

5. Order details can be modified via WhatsApp (+852 93719089) or email ([email protected])

6. Our facility handles nuts, eggs, milk, and gluten. Consider if we are your ideal cake partner.

7. Uncollected orders by 530pm can only be picked up the next working day.

8. Timely delivery may depend on weather and traffic conditions.

9. For delivery orders, someone must be available to receive the cake; otherwise, charges may apply for return to our kitchen.

10. Delivery service will be suspended during a black rainstorm signal or typhoon signal No. 8 or higher.

11. Sweet Secrets by Dragon Rose Ltd. reserves the right to amend or remove offers without prior notice.

12. In case of disputes, Sweet Secrets by Dragon Rose Ltd. has the final decision-making authority.

服務條款及細則:

1. 您的訂單將按照所提供的詳細資料履行,因此詳情必須準確和完整。

2. 訂單確認後將無法取消。

3. 若我們無法履行您的訂單,將全額退款。

4. 請提前48小時提出延期或修改訂單的要求。

5. 可透過Whatsapp+852 93719089)或電郵([email protected])進行訂單詳情的修改。

6. 我們的場所處理堅果、蛋、牛奶和麩質。請考慮是否適合我們作為您的理想蛋糕伴侶。

7. 未於下午530分前領取的訂單只能在下一個工作日領取。

8. 我們將盡力按時交付,但需視乎天氣和交通情況。

9. 對於送貨訂單,收件人(或代表收件人的人士)必須可接收,否則如需將蛋糕退回我們的廚房,將收取相應費用。

10. 如發出黑色暴雨警告信號、8號颱風信號或更高信號,送貨服務將暫停。

11. Sweet Secrets by Dragon Rose Ltd. 保留更改或刪除優惠的條款和細則而無需事先通知的權利。

12. 如有爭議,Sweet Secrets by Dragon Rose Ltd. 保留仲裁最終決定的權利。

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